Complaints / Grievance Policy

Students, staff and faculty of Thirdmill Seminary have the right to express any concerns they might have with any aspect of their educational experience. Adhere to the following steps when addressing these concerns: 

  • If anyone in the Seminary community has a misunderstanding or dispute with another person in our learning community, they first must address their concern directly with that person as misunderstandings can often be cleared up best at their source.

  • Faculty members should encourage students to ask them any questions about a course syllabus, grade, assignments in the course or any communications which remain unclear.

  • Likewise, staff or faculty should address their concerns to their direct supervisor for clarification. 

  • If a matter remains unresolved, community members should address academic matters to the Dean of their program and administrative matters to the Director of Student Services.

  • The Academic Dean or Director of Student Services will confirm receipt of the appeal to the community member who submitted the complaint and copy the President of the Seminary within two business days. They will inform the community member that their appeal will be brought to the next scheduled meeting of the faculty committee which deals with their appeal (see Organization of the Faculty above).

  • Once the Committee of the faculty meets and acts, the community member will be informed of their decision by the person who received their initial appeal within two business days.

  • If the matter remains unresolved, the community member may appeal in writing to the President of the Seminary by email to The President will confirm receipt of the appeal within two business days and inform the community member that their appeal will be considered at the next meeting of the Executive Committee of the faculty. Once a final decision is reached, the President will inform the community member within two business days. 

  • If a student or other community member remains unsatisfied with the response of Seminary to the matter, they may file a complaint with the Florida Department of Education’s Commission for Independent Education.