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Complaints / Grievance Policy

and State Authorization Information

Students, staff and faculty have the right to express any concerns they might have with any aspect of their educational experience. Adhere to the following steps when addressing these concerns:


  • If anyone in the Seminary community has a misunderstanding or dispute with another person in our learning community, they first must address their concern directly with that person as misunderstandings can often be cleared up best at their source.

  • Faculty members encourage students to ask them any questions about a course syllabus, grade, assignments in the course or any communications which remain unclear.

  • Likewise, staff or faculty address their concerns to their direct supervisor for clarification. 

  • If a matter remains unresolved, community members may address academic matters to the Dean of their program and administrative matters to the Director of Administration.

An item is only considered as a formal complaint if a community member indicates in their communication to our President, Academic Deans or Director of Administration that they believe Thirdmill Seminary is not following its own policies, the standards of its accreditors, US state or federal laws.

  • The Academic Dean or Director of Administration will confirm receipt of a complaint and copy the President of the Seminary within two business days. The complaint will be brought to the next scheduled meeting of the appropriate faculty committee (see Organization of the Faculty above).

  • Once the Committee of the faculty meets and acts, the community member will be informed of their decision by the person who received their formal complaint within two business days of the committee’s action.

  • If the matter remains unresolved, the community member may appeal in writing to the President of the Seminary by email to The President will confirm receipt of the appeal within two business days and inform the community member that their appeal will be considered at the next meeting of the Executive Committee of the faculty. Once a final decision is reached, the President will inform the community member within two business days. 

  • If a student or other community member remains unsatisfied with the response of Seminary to the matter, they may file a complaint with the Florida Department of Education’s Commission for Independent Education, or the respective commission in the state where they reside (see list below). 



Florida Commission for Independent Education

325 W. Gaines Street, Suite 1414 Tallahassee, FL 32399-0400

Phone: 850-245-0505

Contact info -

Student Concerns

To voice a concern, write a letter to the address above or send an e-mail containing information found at this site to

Thirdmill Seminary State Authorization

Authorization is provided for unaccredited institutions of higher learning by the following states either through general or specific approval, registration, or exemption. If your state is not listed here, the seminary is not yet authorized to provide online higher education degrees. Contact us at if you have any questions.


Status: Exempt, received private school certificate of exemption

Commission on Higher Education

Department of Postsecondary Education, Office of Private School Licensing Division

PO Box 302000 Montgomery, AL 36130-2000 

Phone: 334-293-4653 

Student Complaint Process (page 4)


Status: Exempt, religious school exemption

Georgia Nonpublic Postsecondary Education Commission

2082 E. Exchange Pl. #220, Tucker, GA 30084-5305

Phone: 770.414.3300 

Complaint Rules


Status: authorization not required for online distance education, subject to periodic review

Mississippi Commission on College Accreditation

3825 Ridgewood Road, Jackson, MS 39211-6453

Phone: 601.432.6198

Student Complaint Process


Status: authorization not required for online distance education

Ohio Department of Higher Education

25 South Front Street, Columbus, OH 43215-4183

Phone: 614.728.3095

Student Complaints


Status: authorization not required, subject to periodic review

Oklahoma State Regents for Higher Education

655 Research Parkway, Suite 200, Oklahoma City, OK 73104 

Phone: 405.225.9100

Student Complaints


Status: authorization or exemption not required, subject to periodic review

Tennessee Higher Education Commission

404 James Robertson Parkway, Suite 1900, Nashville, TN 37243

Phone: 615.253.7458

Request for Complaint Review

Seminary for the Third Millennium

316 Live Oaks Blvd.

Casselberry, FL 32707

Updated and posted 10.22.2022

Stat Authorization
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